My video keeps cutting out

Ivy H · Jan 24, 2023

The video on my Xbox 1s keeps cutting out. I have

already changed out the HDMI cord, the TV and the

actual Xbox itself. The issues on the new Xbox did

not start until I cloud downloaded my game files and

now everything cuts in and out. There is no specific

game or app this happens to it is all of them. What

can I do?

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

jojo§

Well... I just went as far as to take my console back to the store and exchange it for a new one. Did the setup and I even skipped / did not connect the cable box.... The issue still happens. The moment I disable HDR all is well, the 1S is definitely having
some type of HDR/4K problem.

This was the only reason I purchased the console. The worst part is that MS support seems to have no suggestions at all aside for posting on the forums-seems like an odd support request for a multinational 68 billion dollar company.

FYOOZ

I've played around with a few options since posting this, and while the cutting out still happens on occasion, it is happening less frequently. I have a feeling that it's due to the interaction between my Xbox and TV. I have a Sharp TV and read about some
issues with the resolution. I changed the resolution settings on the Xbox to adjust automatically and it has helped. This is a tricky issue to troubleshoot since it doesn't happen consistently. I will continue to troubleshoot as it happens, and hopefully
I can stop it all together. If it's still happening when I get close to the end of my warranty, I will try replacing the Xbox.

Senryu BR

Ypu have to open a call to exchange that xbox (if that still in waranty time).

Just first when you call the support for that try one last thing...

You do right changing the HDMI cable (in most of cases is the culpit of that type of problem), i sugest to look the second one your TV HDMI entry if you have another TV try to use your Xbox whif a new cable and see if the problem still remains if stills
maybe the problem is your 360 HDMI enter you can try to avoid that using the video component enter (test that if works well definily is your HDMI enter)

If you tested and works well in another TV the culpit maybe is your another TV, maybe have a short circuit in HDMI enter and that have a ocasioly a fail, 360 is most sensitive for that...

I hope i help you and forgive my bad english it´s self learnerd.

Twizted Team

Hey guys!

I used to have this issue as well with my cable box connected to my Xbox One. Tried just about everything with no fix when I tried lowing the resolution on my cable box from 1080i to 720p and had no issues after doing this. You can give it a try to see
if it works.

@CouchL0CKd

Does the cable box work fine with no issues directly connected to your TV? More useful tips and troubleshooting for this issue can be found here:

support.xbox.com/.../poor-video-performance

Please let me know of the outcome!

Fibre

My video keeps cutting out