My Username, email and primary alias got changed, please help!

Hi Sxtal!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're having trouble with your Xbox account. To recover your account, you can try the following steps:



1. Go to the Xbox sign-in page and click on "Forgot password?"

2. Enter the email address or phone number associated with your account and follow the prompts to reset your password.

3. If you're unable to reset your password, you can try to recover your account by filling out the account recovery form. This form will ask you for some information to verify your identity and ownership of the account.

4. If you're still unable to recover your account, you can contact Xbox support for further assistance.



Please note that Microsoft will never ask for your password or personal information over email or phone. If you receive any suspicious emails or calls, do not provide any information and report it to Microsoft immediately.

Hope this helps!



Regards,

RodelioP.

Hi Sxtal!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

Regards,

RodelioP.

Sign into your Microsoft Account that you currently use, and check if the Yahoo email is still there as a sign in alias. Set your currently used email as your primary alias.

If the Yahoo Email is not the primary alias, you are actually using two separate Microsoft Accounts.

Even if you don't know the password for the Yahoo Address, you should still be able to use your Microsoft Account, as the Yahoo Email is just a username for the Microsoft service and has no actual connection to your Yahoo Mail. So even if you don't have
access to your old Yahoo email, you should still be able to sign into your Microsoft Account with the Yahoo Mail as username.

If you still have access to your Microsoft Account with the Yahoo Email, you should change the primary sign in alias to your current email.

Hello Daniel,

Thanks for posting here on the Xbox forums. In order to change the email to your Microsoft account, you would first have to add an alias (Email). After adding the new alias, you can make it the primary email. Once you have the new primary email, you can
remove the old one from your account.

Please note that this new alias (email) you add can not be attached to another Microsoft account as an alias. You can get step by step instructions on this link here :

How to change the email address associated with your Microsoft account

Hope this helps!

Yes you can change the original email address. This process is called changing the primary alias. The primary alias is the email address that is used to sign in to the account. The article explains how to complete this process.