My the final shape dlc was cancelled which I'm OK with however I still haven't received my...

Hi SidSyco, my name is Courtney and I would be happy to help.

I understand that the pre-order has been cancelled, in this case if you have not received the refund please check your transaction history, and you must copy the order/transaction number of the purchase you want to refund in this case it is the pre-order.

https://account.microsoft.com/billing/orders/

Once you have copied the transaction number, you will need to go to this refund form, where you will need to fill out/enter some information that will be requested. In the event that the refund is rejected, you will only have to respond to the email sent explaining the reason for your refund.

Form: https://support.xbox.com/forms/request-a-refund

If you want more information, you can contact Support so they can provide you with better help: https://support.xbox.com/contact-us/

I hope you understand, I wish you good luck.

Sincerely,
Courtney.

If you pre-ordered with a credit/debit card, then there won't be a refund, as you do not get charged for pre-orders until around 10 days before release of the game/DLC. If you pre-ordered with Microsoft credit, then you are charged straight away. You would have been refunded back in your Microsoft account if you paid with that.

The Final Shape DLC has been delayed till the 4th June 2024, so that might have something to do with it. Xbox might have cancelled all pre-orders due to the delay.

You're welcome. Please stay healthy and safe.

Hi TimmyTamms1, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money.