my tenure isnt correct went from 5 to 4

Discus and support my tenure isnt correct went from 5 to 4 in XBoX Rewards & Social to solve the problem; my tenure went from 5 to 4 in october 2016 but only on the one side on 360 still is a 5 i waited till the end of february need fixed it should be 5 or... Discussion in 'XBoX Rewards & Social' started by GANJA420 CLOUD9, Feb 28, 2017.

  1. GANJA420 CLOUD9
    GANJA420 CLOUD9 Guest

    my tenure isnt correct went from 5 to 4


    my tenure went from 5 to 4 in october 2016 but only on the one side on 360 still is a 5 i waited till the end of february need fixed it should be 5 or higher no matter this happened in october when it went from 4 to 5 back to 4 in 10 days im a preview on
    xbox one but they said it has to be posted here is where u guys handle it in rewards so iwould appreciate it to be corrected fix etc.

    :)
     
    GANJA420 CLOUD9, Feb 28, 2017
    #1
  2. Gking2200
    Gking2200 Guest
    Tenure was reduced?

    Just today, or not to long ago I think.... My tenure went from 4 to 3. Any reason why? Cause I'm pretty sure It was correct the last time....
     
    Gking2200, Feb 28, 2017
    #2
  3. SluggedArch
    SluggedArch Guest
    Xbox Tenure Frozen

    My Xbox tenure was at 5 or 6 before it went back to 4 it been that way for months. I believe it frozen on 4 and won't change no matter what my tenure should be at seven now.
     
    SluggedArch, Feb 28, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    my tenure isnt correct went from 5 to 4

    Hello GUILTY MILKY,

    This forum is for Xbox Live Rewards issues. Since this is not a Xbox Live Rewards issue, we cannot provide a fully informed response on your issue. It sounds like Customer Support thought you were asking about MyVIP levels, which are recalibrated every year
    and cause some users to see a drop. Unfortunately, we cannot assist with your tenure count.
     
    XBLRewards8, Mar 1, 2017
    #4
  5. XBLRewards8 Win User

    my tenure isnt correct went from 5 to 4

    Hello GUILTY MILKY,

    This forum is for Xbox Live Rewards issues. Since this is not a Xbox Live Rewards issue, we cannot provide a fully informed response on your issue. It sounds like Customer Support thought you were asking about MyVIP levels, which are recalibrated every year
    and cause some users to see a drop. Unfortunately, we cannot assist with your tenure count.
  6. WendigoMuta Win User

    Tenure counter reset

    My tenure counter has been corrected somewhat. Went from 2 years to 4 years. Still off by 1 year, should be at 5 years. If you can't get it back to 5, I can live with this.
  7. GANJA420 CLOUD9 Win User

    XBOX TENURE still not fixed for long time, day 1 (10year) XBOX Live account...

    my tenure went from 5 to 4 in october 2016 had support and escalated it they cant figure why my tenure now been stuck at 4 for almost 2 years this happened before when i was 2 and went to 3 they fixed it i understand how you calculate

    it this happened when i called in to have old email removed they said

    there was duplicate account so she erased one and instantly my tenure

    went 5 to 4 in october 2016 waited since still stuck reopened case and

    they sent me to post here i should be 5 going onto 6 years tenure in october 2017 so now its been enough long enough you guys need to correct it no reason for this not to be fixed year in a half later after it was ok when you guys update the tenure calculations this
    is

    ridiculous and im about to leave you guys all together if this doesnt

    get corrected i will cancel everything shutdown my account and moved to

    another company i spent alot of money and time with you guys and all i

    get is passing the buck to others and forums hoping i give up but when i

    do i will be a customer somewhere else and start fresh and sell

    everything my last step before i cancel and leave is this forum and then

    a complaint i sent to corporate head quarters the complaint was last

    year but i will put another in and then cancel all if this doesnt get

    resolved this is just such a cop-out from xbox when they dont correct something they dont care and no department to handle
  8. MisterFizzle Win User

    Tenure Wrong - Stuck on 4

    Hey SiLeNt,

    I've double checked your tenure and it looks to be showing the correct value of 4. When your tenure hits the 5 year mark, it will update for you.
  9. Mika92 Win User

    Xbox Tenure Problem After 1/25/13

    Wait a few Days and Re-Download your Profile again. This helped me out in my Case. Tenure went from 2 to 1. And after the Redownloading yesterday my Tenure is Correct again :)
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my tenure isnt correct went from 5 to 4

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