My subscription

Hey there bud!



Okay, to cancel any further payments being made towards Xbox LIVE (cancelling your subscription) you will need to sign in on this website, with the account you wish to cancel the membership for, then in the top right corner of the page select 'My Account'.
On the new page that has appeared, select in the top part in the center area of the page 'Cancel Auto Payment'.



This will stop any automatic transactions being made, cancelling your Gold subscription. You can re-instate it at any time you wish in the future if you wish.



Posy back if you have any further questions.

Hope this helps! ^_^

Hi there Callumdunn

So basically what happened is you have purchased the subscription on a old account and not the account you are wanting to so you transfer it if possible but you don't have access to the old anymore so it making it troublesome for yourself Correct?.

If so I suggest the following Try contacting an xbox agent directly https://support.xbox.com/en-US/contact-us

Press billing and account >> at step 2 press see other options >> Under Subscriptions press get my subscription back >> Step 3 show other contact options >> Chat with xbox support

That is the quickest and safest way to resolve this issue

It sounds like your subscription was on auto renew and when Microsoft tried to charge the payment option for the next renewal it did not go through.

You can check on this by signing into your account at account.microsoft.com/services

If this is the case you would need to pay that past due amount then you would be able to enter in your pre paid code.

You should be able to cancel it at http://commerce.microsoft.com If not, you'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi there's nothing in my orders I can give you payment details and maybe we can resolve this?