My spouse and I are no longer able to share Xbox Live or games.

Hello S KROC,

Thank you for sharing this with us and welcome to Xbox Forums.

We understand that you're having trouble sharing Xbox Live and games with your spouse. I'll do my best to help you out.



Firstly, I would recommend checking if your Xbox Live Gold subscription is still active and up-to-date. If it has expired, you won't be able to share games or Xbox Live with your spouse. You can check your subscription status by signing-in to your Microsoft account on the Xbox website.



Assuming your subscription is active, the next step would be to make sure that both consoles are set as each other's Home Xbox. It sounds like you've already tried this, but just to confirm, here are the steps:



1. On person A's console, sign in with person B's account.

2. Go to Settings > Personalization > My Home Xbox.

3. Select "Make this my Home Xbox."



4. On person B's console, sign in with person A's account.

5. Go to Settings > Personalization > My Home Xbox.

6. Select "Make this my Home Xbox."

Note You can have only one home Xbox at a time. You can share purchased games and Gold with others only on your home Xbox. You get 5 switches per year. Customer support cannot offer additional switches.



If you've already done this and it's still not working, you can try switching the Home Xboxes and then repeating the process. This may help reset any settings that may have been causing the issue.

You may also try and check on this helpful link: Can my friend share a game with me? - Microsoft Community



If none of these steps work, it's possible that there may have been an update that has changed the way sharing works. Please let me know.



I hope this helps! Let me know if you have any other questions or concerns.

Kind regards,



Microsoft Community Moderator

Thank you for your response. We switched our Home Xbox's back and forth last night. We reset (keeping games and apps), signed in normally, and changed home Xbox. We then reset again (keeping games and apps), signed in person A on B's console, setting it as the Home Xbox, and did the reverse for person B. That fixed the problem. Maybe didn't need to reset both times, but I was unsure.

Again, thank you for your response and time. My spouse and I really appreciate it!

It's not to punish people, but a way to keep people from sharing their games and gold access. That's all it is for.

It's one thing to share with your spouse or children but completely different to share with someone who lives across the country.

I think I see the problem. The only account that is sharing is your Son's account since he is on your home console. Your account is on your daughter's but it's not your home console so it wont share. Does your family have a main Xbox they use? If so, I think
they will all have to play on that console for Gold to share.

For comparison my set up is:

Xbox 1X (Main):

My Account- With Gold

Spouse account - Without Gold (HOME)

Gold is shared if I am logged in

Xbox One(2)

My Account- WIth Gold (HOME)

Spouse account - WIthout Gold

Gold is shared without me logged in

Thanks for the clarification. The front xbox will be 99.9% child /spouse usage.

So, my understanding to share library is that I would make a guest or "dummy" account on the secondary box, set that device as home from my primary device, and then it's good to use?