my sons xbox wireless x headset has broken

It depends if the headset is directly a xbox headset you can have it repaired if it is still under warranty.

If it is a third party I.e turtlebeach then you will have to return it via their support services to have it repaired or replaced.

In any case if it is under warranty then try visiting this website if it is not under warranty there may be repair cost involved.

Device support

Follow through that website and click on the accessories drop down for more information.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Andy, sorry about that.

If it is a manufacturing problem, you can claim the warranty.

If it is found that it was a problem of misuse, the product will be returned the same as it was sent.

Click on this link, if your console appears in your account click on it or register it.

After clicking on it, go to ''start order''. In the category put ''accessories'' and the wireless headset'' side and fill in the form with your data.

https://support.xbox.com/en-us/help/hardware-ne...

I remain at your disposal if you have any further questions.

Thank you, I have a wireless Controller with a jack plug port, the headset is a genuine xbox one, I have plugged it in the controller but it fails to recognise it & the other headsets I have tried, my son has 2 xboxes & the headsets don't work on either
controller.

I'm having the same issue. It's also unpairing my controller. I thought it was the controller, then realized I never had this issue before I got the wireless headset.

We also have 3 Xboxes ok the same floor. I have a Series X, my son has a Series S, and my daughter has an Xbox One Series X. They're all within 20ish feet of each other on the 2nd floor of our house. They have the wired headset and don't have any issues.

I realized I [usually] have my wireless headset paired to my cellphone at the same time. After pairing it with my phone once, it'll connect every time. I'm going to try turning off the Bluetooth on my phone to see if it helps.

It's been incredibly frustrating as it'll often unpair the controller in the middle of a match and/or stop playing sound.

Well, if you need a wireless headset, I recommend this one Xbox Wireless Headset | Xbox as it is compatible with Xbox Series X|S and Xbox One consoles.