My sons xbox series s wont let him use a headset to talk with anyone, i think we have set...

Hi

Let me explain a little further please..

I have an Xbox one S, my son had and Xbox one S, on this set up his Xbox was my home and mine his, and I could share my ultimate game pass with him and we could game together with zero issue (he has no subscriptions just me, and I did not need to be logged in on either console for him to access any game)

Now he has a series S, which is set as my home, and my one is is still set to his home, only now he only has access to everything on the series S, if he logs into my one S I need to be logged in, and worse still if he’s playing on the series S (without me logged in) and I log in on the one S, it tells me I’m currently playing on the series S and if I terminate the session, it kicks him off - we can no longer play the same game together.

Hello Colleen H! I'm Kris and I'd be happy to help you with your question.

If you reset keeping apps and games then you won't lose anything.

You can do this by going to Settings > System > Console Info > Reset Console.
Choose the option Reset and keep my games & apps.

You can choose not to keep games and apps and you will still be able to download games again that are owned by the account.

My other son's xbox is set as home.

This is because his xbox was bought first and is disc xbox.

The xbox for my son with the issue is series s digital xbox.

If we change the home setting to their series s digital. Will my other son still be able to play his games online on the older disc xbox?

Hey,

Thanks for reply.

3 sets of headsets I have bought. All Xbox one recon chat, turtle beach. That's been nearly 12 months. I bought my son a new set for Xmas thinking it was a fault with previous headset. It's frustrating for my son, and for me as I feel helpless trying to
sort it for him 😩

Okay so just to make sure I understand.....

I make my sons Series S (MY) Home Console.....

He can play Online with me if I am on my PC signed in as me.
I can also sign into my own Series X and play my games.

We wont be playing together on XBOX on both Series S and Series X.