My sons xbox one is stuck in update mode. Tried factory reset. OSU1, OSU2, and OSU3. But no...

Hi, Yosof! Thank you for your reply.

An offline factory reset uses a much smaller file than the ones used in offline system updates.

For your reference:

- This is the file used in an offline factory reset: https://www.xbox.com/xboxone/restorefactorydefaults

- These are the files used in an offline system update depending on the Xbox model you are using: OSU1 [ https://www.xbox.com/xboxone/osu1 ], OSU2 [ https://www.xbox.com/xboxone/osu2 ], and OSU3 [ https://www.xbox.com/xboxone/osu3 ].

* The links above will automatically trigger a download for each file.

** OSU2 and OSU3 are only used with the Original Xbox One. This is mentioned at https://support.xbox.com/help/hardware-network/console/offline-system-update

All four files are different, and while an offline system update is recommended for E101 and other startup errors, E102 calls specifically for a factory reset, or an offline factory reset using the file above.

I'll be looking forward to your reply.
Best regards.

Hello Ghetis,

Thanks for reching out to the forums. We understand you are having issues with update. When you try the offline update we recommend using OSU2 or OSU3 not OSU1. OSU1 is for the original Xbox one. Here is a

guide for the offline update.

The current OS version on your Xbox One console requires you to install two updates: for the first one you should use the file
OSU3 (if your OS version is
6.2.9781.0) or OSU2 (for all other OS versions). For the second update, you will use the file
OSU1. It is important that you wait until the first update (OSU2 or
OSU3) is complete before you begin installing
OSU1.

Thanks,

Brad

I am having the same problem, since i update my xbox by the last preview update...

Me too. got the update this afternoon and no go since then. I've tried the OSU1 update so far, downloading OSU2 now thanks to this link

I've tried OSU2 and OSU3 both Error E101.. im downloading now OSU1 to see what happens I hope we can fix!

I have xbox one. The update was stuck at 50% for two hours..this is not normal i think. I boot in troubleshooting screen, and nothing works, offline updates with usb stick OSU1/ OSU2, factory reset, and nothing works.....i try everything.

I exclude an Hardware Failure, 11 games start correctly. The Update offline doesn't work but maybe because OSU1, OSU2 and OSU3 are not the right file for One X.