my sons account was put on hold for 1 day

WillyNilly1231 · Mar 27, 2018

I have seen the reason why but would like more details as the charge does not seem accurate? where can i find out specifics???

:)

arthur617 · Mar 27, 2018

xbox stinks

Employee supervisor Dante put me on hold to get his boss and hung up on me. Are you kidding? On the phone over 2 hours during my sons 11th birthday and this guy hangs up on me. 10 very unhappy 11 year olds and 1 soon to be ex xbox account holder.

Temhotabot · Mar 27, 2018

Please put my accounts live on hold

How did your cousins get your account? You would have to call and cancel your subscription, there is no putting it on hold.

KindGryphon · Mar 27, 2018

You cant. The enforcement team is the only ones who deal with bans/suspensions and they can only be contacted by filing for a case review. 24 hr suspensions are not eligible for case review. They wont go into specifics either way though.

KindGryphon

You cant. The enforcement team is the only ones who deal with bans/suspensions and they can only be contacted by filing for a case review. 24 hr suspensions are not eligible for case review. They wont go into specifics either way though.

karltongilmore

I put an order in for new headsets over 10 days ago and my order is still pending. What is the hold up and when will i receive my shipments. One to my son in Arizona and One to me in Michigan?

Donniehun

Hi,

There is no option to "suspend" you account however you can turn off automatic renewal as mentioned above. If for some reason you cannot turn it off on the
https://account.xbox.com then please contact support
support.xbox.com/contact-us

StefanNeubauer

there should be an Option you can use from "my account" to cancel automatic renewal of your subscription, if that wont do you can contact phone Support

WPAK

Hi there,

you should be able to turn off auto renewall via this link:
account.xbox.com/.../Manage

If that isn't working you want to contact Xbox Support, they can turn it off for you. To contact Xbox Support use
support.xbox.com/contact-us

my sons account was put on hold for 1 day