My sons account got hacked

Hey there, zhyjo

You will need to go through the Microsoft Account recovery process by following this link: Recover your account (live.com)

Please type his email address in and click onto show me more verification options. You will need to do this until finally you see "I don't have any of these". This will take you to a form which you will need to fill out and verify whether you are the actual account holder.

For further reading, please see this article for what you will need to do for a hacked/lost account: How to recover a hacked or compromised Microsoft account

For help/advise on how to keep your account secure, please read this article: How to help keep your Microsoft account safe and secure

Please be aware that there is nothing more this community can offer in terms of trying to get your son's account back. With the recovery form, please try and answer as much as you can. You can also submit more than one form, so if you remember something later, please submit another form.

Hope this helps,

Regards

best thing to do when you get the account back is not let your son have the password, he most likely shared the account details with the other person as this is what happens most times.

A friend of mine had this same issue recently. He was told that his account had been locked but he saw a whole bunch of new games played on his list. I don't know how their account locking works but it doesn't seem to work all that well.

it might not be giving passwords out to strangers....I had my account hacked about a year ago.....nothing was played but stuff was purchased with my MS points it took I think a week but I couldnt get online for that time. Im 29 now and I know better not
to give out that info so they got it by some other means

the thing that happened was when I noticed the purchases for fable and another game (cant remember) I called em up and asked what time and day it was purchased. They told me it was on XX/XX/XXXX day and at 7:XX time I told the lady at that time I was on
the highway about a hour outta town. She asked me if anyone can turn on my console and purchase it...I said, my wife could have IF she even knew how to turn on the console and even access the marketplace, plus she was with me on the road so I know for a fact
that she didnt do it

anywho, for some reason they can still get access even if you dont give out your password like in my case but who knows on yours

best of luck and I hope they get it fixed up ASAP for ya

Yes the email and password was changed. So I cant sign into anything.