My son topped up v bucks with a voucher and they disappeared after it said topped up...

Unless he purchased the vbucks directly from Microsoft(Xbox) there is nothing we can do here. The game is not made by Microsoft it is made by Epic and Sony makes the Playstation. If the vbucks were purchased from Microsoft, then they need to be redeemed by logging in to Fortnite on an Xbox.

Hello, Colette. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

Does your son play Fortnite on PlayStation, or does he play on Xbox but redeemed the voucher on the PlayStation Store?
If your son plays Fortnite on PlayStation, I would like to let you know that in these community forums, we're not able to assist with issues you experience with the PlayStation system. We can assist only with Xbox/Microsoft/Windows issues.

However, for specific PlayStation or Fortnite inquiries, there is a dedicated support channel that can further assist on this matter.
You can request assistance on this matter by clicking below:

https://www.playstation.com/support/
https://www.epicgames.com/help/contact-us

I know this is not the answer you were expecting, but your kindness and understanding are appreciated.

Regards.

Arturo.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello Kamil W, I am an independent advisor and I would be happy to help you today. My name is Khaji

I'm sorry you're having trouble loading your V-Bucks into Fortnite after redeeming your gift card.

Check your order history: Go to Profile & system > Settings > Account > Payment & billing > Order history. Once confirmed what we initially need to do is exit the game and perform a power cycle that way once you start the game your in-game data will simply re-sync

Check if your Xbox account is linked to your Epic Games account: Your Xbox account must be linked to your Epic Games account so you can validate in the system. The fact that it's a different email may not be helping. You must log in to your Epic account with the email you use and verify that in the Xbox, PS4, Steam, etc. part of your account. of your account you use on Xbox is linked correctly

Really the only thing you can do and what is recommended is that
We continue to insist with the Xbox team, explaining the situation in detail.
since they are the only ones who can help you because they do have access to
the accounts and we can see what possibly happened. . This forum is really not the
most appropriate medium to discuss your topic, especially since we, as players,
I don't have the tools to help you as it is a sensitive privacy and security issue.

Below I will leave you the link so you can contact Xbox technical support:
https://support.xbox.com/contact-us

Note: Remember that Xbox chat is open Monday to Friday from 9:00 a.m. to 5:00 p.m. meter. to 9:00 p.m. meter.

Hi, please see the pinned thread at the top of the main forum page, on when to expect the v-bucks

My Sons Kinect is disconnected now and I can confirm there's a constant message in top right of screen ... "Kinect Not Connected" ... it disappears though when in-game.