My son received a pack of 3 $20 Xbox gift cards. One cannot be redeemed. The store said...

G'day ATLiens!

After a little bit of digging I've confirmed that the pro pack is working as intended. Some in-game purchasable content, like the pro packs, is strictly tied to the account and not the console so other accounts cannot access the content. Curious, which Terms
of Use are you referring to?

In regards to your son's account no longer able to receive allowance, his account should still be able to redeem Microsoft Points cards and Xbox Gift Cards and make purchases that way.

so I went to the store today and bought a $50 gift card and redeemed it and it still shows my balance as $2 as before can some one please help me because this is wrong and I don't know what to do I need help..!!!!!!!!

Same thing here. My son tried to redeem a $25 gift card it hung for 30 minutes. Finally he hit cancel and then tried to redeem it once again and he received an error code that the card had already been redeemed. The $25 was never placed in our account.

I got gifted %20 gift card redeemed it in the store and I can't use it in me game that I want

Where exactly does it allow me to enter (redeem) a gift card into my daughters account?

Like I said - I can charge to the card on file - but adding a gift card to her account is a PITA.

With apple - I (logged in as ME) simply hit her account and scans the barcode - DONE.

With XBOX - I have to scratch off - then log into the console - then go to the store, then to redeem - then type in a convoluted string of 20 characters and then tap through several screens - all while using a gaming controller. - WELL THOUGH OUT...

Pain when you have five gift cards. I can add with apple in roughly 75 seconds... Xbox its a 10 minute episode.

Perhaps my ignorance is overextending itself - but I cannot find any option to redeem a gift card into her account on the web nor the app - ONLY through that forsaken console controller.

If its there and I'm not seeing it - please elaborate where on the website it allows me to redeem a gift card - whether logged into my account or hers...

Received an email from the Microsoft Store on the 9th with a new code for the Xbox One version. Redeemed it on my console and it worked fine. They also gave me a $10.00 gift card to make up for the mistake.