My son pre ordered ea fc 24. Can I get a refund and purchase at a later date.thks

Hi there, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

To request a refund for the game, please visit the following website and log in with the account from which the purchase was made:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

If the previous method does not work, you can use this alternative link:

https://support.xbox.com/forms/request-a-refund

You can find the purchase order number by logging in with the account that made the purchase on the following link:

https://account.microsoft.com/billing/orders/

I hope this information is helpful, and if you have any further questions, please let me know.

Best regards.

Also, I haven't redeemed the in game currency. All I did was exchange my Microsoft points for a voucher then bought ea fc points but for the wrong version. It should have been ea fc 25 and I purchased ea fc 24 points.

Hi Mootpeter1234,

Welcome to Microsoft Xbox Community Forum. I understand that you have purchased EA FC24 on the wrong account and your son is not receiving the credits like FC points.



Unfortunately, we cannot transfer the game purchase to another account once it has been made. This is because the game license is tied to the account that bought it and cannot be moved or shared with other accounts. However, there are some possible solutions that you can try to resolve this issue.

One option is to set your Xbox as your son's home console. This will allow him to access and play any games that you own on your account, including EA FC24, as well as any subscriptions or benefits that you have, such as FC points. To do this, follow these steps:

- Sign in to your account on your Xbox.

- Press the Xbox button on your controller to open the guide.

- Select Profile & system > Settings > General > Personalization > My home Xbox.

- Select Make this my home Xbox.

Once you have set your account as the home Xbox for your son's account, he should be able to access the game and its content on his account, including the FC points.



If your son is still not receiving the FC points, it could be due to a few reasons. One possible cause could be that the game is still in pre-release and the FC points are not yet available. Another possible cause could be that there is an issue with the game or your son's account.

To troubleshoot this issue, I recommend that you try the following steps:

1. Make sure that your son's account is signed into Xbox Live and has an active subscription.

2. Check if there are any updates available for the game and install them if there are.

3. Try restarting the game and the console.

4. If the issue persists, you can contact EA support for further assistance.

Another option is to request a refund for the game purchase and then buy it again on your son's account. This will ensure that he gets the game license and all the associated benefits on his own account. However, please note that refunds are not guaranteed and depend on various factors, such as the date of purchase, the type of content, and the usage history. To request a refund, follow these steps:

- Go to https://account.microsoft.com/billing/orders and sign in with your account.

- Find the order for EA FC24 and select Request a refund.

- Follow the instructions on the screen and submit your request.



Hope this helps.

Kind regards,
Marrion

Have you tried to purchase via the website?

https://www.xbox.com/games/store/ea-sports-fc-24-2800-fc-points/9P259HQK2RLS

Hi there Martin, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

To request a refund for the EA FC 24 points, please visit the following website and log in with the account from which the purchases were made:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please take in mind that sometimes it may take up to 24 hours for the purchase to appear in the refundable orders history. If it doesn't appear immediately, please wait for that time and check again.

I hope this helps and if you have further questions please let me know.

Best regards.