My son is on second pair of the Xbox stereo headset and again the mic has stopped working!

Many thanks - we’ve already tried all of those after we googled it.

Hello there sorry to hear that I will try my best to help you please follow the steps below

• Disconnect the headset or unplug the headset cable from the controller, and then reconnect it firmly to the controller
• Check that the headset is not muted by checking the mute button on the headset controls
• Increase the audio by going to Settings>Device & Accessories and select your controller to adjust audio settings
• Use a different controller or headset to check for any malfunction on the hardware
• Update your controller to get the latest software
• Ensure you’re using the Xbox One headset with Xbox One controller only as it isn’t intended for use with other devices, plus the console doesn’t transmit game sounds or music through the headset
• Clean your Xbox hardware by checking the headset, cord and connector for any defects. Ensure there’s no dirt/debris on the headset connector.
• Check the controller’s batteries, if they’re low, they won’t provide power to the headset, so you need to charge it before using it.
• Reboot your console by unplugging the power cord for 15 seconds.

Hi, thanks for replying

No - just the one headset

Do you have another headset connected with an optical cable perhaps?

Our xbox one controllers stopped working with the stereo headset (just the mic) all simultaneously.

We tried plugging it into the 3.5 mm jack. None of my 3 controllers worked after having worked fine for months. All updated to latest firmware.

I tested the headset on my iphone and the mic was fine there- I could record voice memos with no problems

went to GameStop and spent $50 for the stereo headset adapter, and that allowed the mic to work again for another 30 days.



Now the mic is stuck on mute again, the headset adapter’s slashmark icon stays lit