My son has suddenly died. He set up a account for my grandson for his Xbox and now we can’t...

Hi Marilyn. I am so sorry for your loss.

Please be advised that due to privacy and legal reasons, Microsoft cannot provide any information about your son's account.

If you really need to access his account, please seek legal guidance. For more information about it, please visit the link below:
https://support.microsoft.com/en-au/office/acce...

I saw in my family account that my sons Alfreds email suddenly has another strange email, it has been hacked.

So now when he tries to create a new pin we cant change account and login to ours. Can you somehow solve this?

We cant change from the strange email we dont recognize. He cant login into his computer anymore.

Hi Brad. It is not a random. It is my grandson playing on his xbox and we are friends and I have joined his party, or he has joined mine. We are together in the lobby. No one else is paired up with me.

Thanks

This is April 2020 and this service has been available for several years.

I have been trying to get my grandson who is on a Nintendo Switch to be able to connect to my realm so he can play with me when he is at home.

There are a ton of tutorials on how to change his settings to Join Multiplayer game and You can create and join clubs. This is supposed to be able to be set up by a parent or adult in the family.

Yet absolutely nothing shows those two settings for an adult to set up for a child in Microsoft Family or Xbox Live. The grandson has a account on Xbox live as do I and his mother.

Still will not let us change those two settings. Always shows he does not have permissions.

Really hard to believe this is so complicated.

Al Sharpe

after i set grandson's xbox as my "hone xbox", do you mean for me to log out of my account on the xbox console, then he log back in on his account?