my son had to reset console, can't access profile as we tried all our old emails. can't get...

Audrey McDonald · Sep 18, 2023 at 1:23 AM

My son had to reset the console, we cannot retrieve his username as we tried all the old email/ passwords, we can't get to speak to anyone in person to help. Tried emails and passwords now has set up new accounts we don't want. We also have rolling subscriptions so don't even know how to cancel if can't get gamertag linked.

:)

The_Last_DJ

Hopefully they will come back to you soon.

Audrey McDonald

Thanks I did try this 3x now, but one of them was a new email we tried so said not enough information. I have tried again with our old post code to see if that's a match as it was several years old but no reply yet.

The_Last_DJ

Hello Audrey! I'm Kris and I'd be happy to help you with your question.

Have you tried using the recovery form to get access back to the account? If not, try using that, I have popped the link below.

https://account.live.com/acsr

LiBraga

The email account I've deleted isn't the account used for my live address (which is a hotmail one).

The deleted email account was an old address I had used for the security proofs (the only security proof that was setup and was jm****@bt****.com).

Effectively I can't add any new proofs for 30days until they all reset.

I can't stop the reset of the proofs because it wants to send a verification to the non-existent email address.

I can't access the old security proof email address (the account has been deleted).

I can't log in to xbox live due to be unable to add new proofs.

HarleyWoodstock

I'm just trying to figure our what balance I have, but when I just had to change my email ( old one is now a dead address) and now I can't find my balance- this sucks- why can't it just show you on your profile, or on the top of the page on ALL pages or
something?

my son had to reset console, can't access profile as we tried all our old emails. can't get...

my son had to reset console, can't access profile as we tried all our old emails. can't get...

my son had to reset console, can't access profile as we tried all our old emails. can't get to speak with human agent.

my son had to reset console, can't access profile as we tried all our old emails. can't get to speak with human agent.

my son had to reset console, can't access profile as we tried all our old emails. can't get to speak with human agent.

Error 80049C3A - Unable to log in to Xbox Live

Too difficult to find current balance

my son had to reset console, can't access profile as we tried all our old emails. can't get...

my son had to reset console, can't access profile as we tried all our old emails. can't get... - Similar Threads - son reset console

My son was permanently banned on our family account, please see details below.

I pre ordered mw3 vault edition for my son, how does he download it on release ?

My son wants to buy a gaming PC, will he lose all of his XBox games? Including the new...

My son had an account previously How do we gain access to the old account where all his...

Son had to reset his Xbox One and we have his gamer tag, but can't remember email...

On Xbox I have lost the 6 digit number for allowing my son to accept friends how do I reset...

My Xbox won’t get past the add new screen after I reset it to give to my son! It gives a...

Xbox Password reset. My son has locked himeself out of his account.

bought minecraft for my son and some realms. had to reset computer and its asking me to pay ...