My son can't get Madden 2024 to load on xbox 1

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Make sure you're signed in to Xbox and signed in with the profile that was used to originally purchase the content.

Check your Xbox console notifications to make sure you have enough space on your hard drive to install the content.
These are the steps:
Press the Xbox button  to open the guide, and then select the Notifications icon.

Check for notifications that there is little or no available hard drive space. Xbox lets you know when it's running low.
If there is a notification about low hard drive space, you will need to delete content to free up space or add an external drive.

For information about setting up and managing external storage, or how to delete items from your hard drive, see:

Manage storage on your Xbox console
You may need to update your console. For example, if you see a "Download stopped" error, you may need to install an update before the download can complete.
To see if an update is available:

Press the Xbox  button to open the guide.
Select Profile & system > Settings > System > Updates.
If there are updates, they will appear in the left menu. Otherwise, "No console updates available" will appear.

Information source (credits):
https://support.xbox.com/help/games...game-or-app-installation-problems-on-xbox-one

I hope I can help you solve it.

Best regards,
Marvina.

I can't play Madden 20 or Battlefield 1. I've tried factory resetting my Xbox and reinstalling all games. I get no message from battlefield, I just get stuck on the loading screen. For madden, It says " we are currently unable to process your content".

My son (toggyTokyo) and I STILL can't get the game to work. It gets stuck on the snow load screen and NEVER connects. Been an issue since Jan 3. This is after a 12 hour plus installation time as it would not load from disk and installed everything over
the net. never had issues with the 360. Very disappointed with xbox 1. Will return if not corrected shortly.

My sons the same, except with Fifa and Madden. Console tuns off when you try to start the game. Can't find any solutions.

Hi again,

I have already done this without success.

Xbox 1

= Son 1 Xbox and set to Home Xbox

= My profile is on here as well as Son 1s profile

Xbox 2

= Son 2 Xbox

= My profile is on here as well as Son 2s profile.

Son 1 plays on xbox 1 on his profile and game says you must log in to the account that downloaded the game.

So he logs into my account....Games work

Son 2 plays on xbox 2 on his profile says you must log in to account that downloaded the game.

Log into my account, games work for son 2, but son 1 Now can't play the games