My son can't connect to the XBox 360 since he enabled 2-factor authentication

After my suggestion, my son enabled two-factor authentication on his Live account.

Now, he undusted the Xbox 360 and wanted to connect. Because it does not support two-factor authentication, he needs an application password. Apparently, after comparing his account and mine, he can't create app passwords with his!?

Why? How can he connect to the Xbox 360 now?

:)

 

This Email Address or Password is incorrect

Do you have 2 step verification enabled on your Live Account?

If so, check out this guide -
majornelson.com/.../using-microsoft-two-factor-authentication-with-your-xbox-live-account

 

how is it i can log in ok on my laptop to my account but not through the xbox.............please help before i use a sledge hammer on it

Have you enabled two factor authentication? If so you need to sign in on a PC and create an "app password" for your Xbox.

 

Hey slimcode. What do you mean by he cannot create an app password? You mean after turning on Two-step verification, he does not have an App password section in the More security option?

Also, have you had a look at this article. It may help you out on this: https://support.microsoft.com/en-us...count-app-passwords-and-two-step-verification

 

When comparing his account and mine, under "security", I can see the "App passwords" section under mine, but not his. His Live account doesn't seem to allow creating app passwords.

Damn child accounts, only troubles.

 

Hi Slimcode!

I'm sorry to heart that. When you turn on two-step verification, you'll be prompted to enter your Microsoft account password the next time you download your Xbox profile or sign in to the Xbox console. Follow these steps:

1. Visit your
   Security basicspage online to get an app password.
   
2. Enter the app password on your Xbox 360 instead of the password for your Microsoft account.
   
3. If you don't want to reenter an app password each time you sign in to this console, select the
   Remember me check box.
4. Select Sign In.
   

I would suggest to take a look at this: Xbox 360 Console doesn't prompt you for a security code.

Hope this helps

 

There is no "app password" under his account!!! Have you actually read my message? I know he must use an app password.

Are "app passwords" only available to adult accounts?

 

Hi there Slimcode,

Thanks for reaching out! I'm sorry to hear about the current issue with an app password. Please try this:

• Xbox 360 console doesn't prompt you for a security code

Set up an App Password :

1. Sign in to your Microsoft account.
   
2. Under Security, scroll down to more security options.
   
   Note Due to the sensitive nature of your security information, we’ll ask you to receive a code so we know you’re you.
   
   
3. Select Create a new app password.
4. Note the system-generated app password. Enter this password on your Xbox 360 console when prompted.
   
   Important We recommend that you save this password in a safe place.
   
5. To save this password on your console, check the box when you're asked if you want to save your password.
   

Hope this helps. Let us know.

 

If possible, could you upload an image of your child’s security page (Security -> Update Security Info -> More Security Info) here, after deleting the sensitive and personal information?

There’s a button to attach image when you write comments here.