My "SIMPLY REWARDING" credits have not been added to my account.

You'll want to post in the support section of this forum in order for support to check into it for you.

Hello Sgt Albatross,

It takes us up to 96 hours to receive and process purchase information. This was mentioned in the FAQ for this offer:



When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Since your purchase was made on the 31st, it has not yet been processed.

I can see the credits have been added to my XBox Live Rewards account not the Microsoft Rewards account. I assume these will be moved over on switch day?

Hello mdeneen99,

From the FAQ for the Simply Rewarding offer:

When will I receive my Rewards Credits?

After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Note that pending and deposited are two different Credit types. Pending Credits are undeposited, and are awaiting action to move to the deposited state. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits
pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, your deposit will not occur until the end of the month.

It takes 96 hours for credits to show as pending, but not deposited after 96 hours. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. Generally if you get to 5,000 between the 1st and 15th, they
are deposited by the 30th of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month. So they would be scheduled to deposit at the end of the month.