My series x randomly keeps disconnecting from wifi but everything else runs ok...what can i do

Hello, GreenWizard4201. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Please check your current NAT type:

Press the Xbox button > Select Profile & system > Settings > General > Network settings. Under Current Network Status, the NAT Type field displays your current NAT type.

You need your NAT type to be Open. You also want to be sure there are no errors such as Double NAT detected or UPnP not successful displayed.

You can follow the steps on the URL below to troubleshoot specific NAT errors or do a general NAT troubleshooting:

https://support.xbox.com/en-US/help/hardware-ne...

For any error message that you receive, please refer to the "Troubleshooting specific NAT errors". If you do not receive any error message, but your NAT type is Moderate or Strict, please refer to the General NAT troubleshooting and the Advanced NAT troubleshooting.

Please let me know if you have any question or if your connection test did not show any error.

Check the forum or just google "XBOX Series X disconnects from wifi". Tons of threads here and on reddit since the launch.

An example.

I just tried to turn of the cellular and the wifi on my phone. Still keeps disconnecting and reconnecting randomly

I keep having the same issue with the series x wifi just turns off and is unable to find any network at all. I have to restart the series x and it's good for about 5 to 10 minutes then does it all over again its very frustrating

Hello there @JakeSchulz, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!