My Series S won't update Microsoft Store or install new games.

Hi



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with unable to update Microsoft Store and install games. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

Based on the information you've provided, it's possible that the issue is related to your network settings. To troubleshoot this issue, I recommend the following steps:

1. Check your network settings:

- Press the Xbox button on your controller to open the guide.

- Select Settings > Network > Network settings.

- Check your NAT type. If it's set to strict, you may experience issues with downloading and installing games.

- If your NAT type is set to strict, you can try to change it to open by forwarding the necessary ports on your router. You can find the list of ports to forward on the Xbox support website.

2. Restart your console and router:

- Turn off your console and unplug it from the power source.

- Unplug your router from the power source.

- Wait for 30 seconds.

- Plug in your router and wait for it to fully restart.

- Plug in your console and turn it on.

3. Clear the MAC address:

- Press the Xbox button on your controller to open the guide.

- Select Settings > Network > Advanced settings.

- Select Alternate MAC address.

- Select Clear.

- Restart your console.

4. Check for updates:

- Press the Xbox button on your controller to open the guide.

- Select Profile & system > Settings > System > Updates & downloads.

- Select Console update available.

- Follow the on-screen instructions to update your console.

In addition, you can refer on this support article for more information's. Click here: Troubleshoot game or app installation problems on your Xbox Console

Thanks for your help;

Restarting the router and cleaning my MAC address worked.

Hi SpaceCoding



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with unable to update Microsoft Store and install games. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.



Based on the information you've provided, it's possible that the issue is related to your network settings. To troubleshoot this issue, I recommend the following steps:



1. Check your network settings:

- Press the Xbox button on your controller to open the guide.

- Select Settings > Network > Network settings.

- Check your NAT type. If it's set to strict, you may experience issues with downloading and installing games.

- If your NAT type is set to strict, you can try to change it to open by forwarding the necessary ports on your router. You can find the list of ports to forward on the Xbox support website.



2. Restart your console and router:

- Turn off your console and unplug it from the power source.

- Unplug your router from the power source.

- Wait for 30 seconds.

- Plug in your router and wait for it to fully restart.

- Plug in your console and turn it on.



3. Clear the MAC address:

- Press the Xbox button on your controller to open the guide.

- Select Settings > Network > Advanced settings.

- Select Alternate MAC address.

- Select Clear.

- Restart your console.



4. Check for updates:

- Press the Xbox button on your controller to open the guide.

- Select Profile & system > Settings > System > Updates & downloads.

- Select Console update available.

- Follow the on-screen instructions to update your console.

In addition, you can refer on this support article for more information's. Click here: Troubleshoot game or app installation problems on your Xbox Console

Hello Josef, Thanks for your reply

Yes, The console is up to date.. and yes I've tried install it remotely but same thing

I've tried using game pass app and xbox app to install it, I've tried hard restart, changing language and region, Resetting with keeping games and apps, using another account, but all failed to fix the issue.

My opinion is that somehow the store is mistaken and trying to install the series S/X version in my xbox one console, perhaps there's a bug making the store thinking this is series s and when I try to install the game it realizes that this is not compatible, but won't install the Xbox one version of the game as the store thinks this is series s

But it's just my opinion and most likely I'm wrong

Thanks again

The digital version Flight Simulator 2020 is an Xbox Play Anywhere title, this means that if you purchase it on the Microsoft Store or Windows Store it can be installed on both systems.

I'm afraid if your Laptop does not meet the minimum spec it won't work on your device. If you buy an Xbox Series X or Series S and use the same account you can install and play it on there.

Note: The console must be a Series X or S. MSFS2020 is not compatible with the older Xbox One, Xbox One S, or Xbox One X

There is no way to install anything on the series S except through the Microsoft store