My security protocol won't work but I'm using one that does

Hello LilyAnn Hatton,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the description, you are having issue connecting your Xbox console to the Xbox Network due to security protocol issues with your Wifi. Let us see and check on what we can do to help address your concern.

Before we proceed any further, we would like to ask few questions to help us isolate the issue further.

1. Is this the first time you are connecting your Xbox console to your home network?
   
2. Has there been any changes with the internet provider or changes with the device before this issue happen?
   
3. Can you connect your other devices like your phone or Windows PC to your home network and is working fine?
   
4. How do you connect your Xbox console to your internet? Is it wired or wireless?
   

Before we begin troubleshooting your connection, check first for any Xbox Service alerts or interruptions. To check go the link below:

• Xbox Status page
  

If you see any alerts. wait until the service is up and running and then try again.

Since you are getting an error when you try to connect, follow the steps on how to setup your Xbox console to your wireless network. Follow the troubleshooting procedure that you can find through the link below:

• Network settings on the Xbox console
  
• Troubleshoot a wireless network connection
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hi Tomm

I have the same issue all of a sudden. All other devices connect, tried manually connecting via SSID.

Troubleshooting pages do not help.

Tried to do a console reset, saving all game data but it still won't connect.

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Moderator

Microsoft Community

saying security protocol error

If your Xbox one is saying "Your security protocol won't work". You can try unplugging the Xbox one for a few seconds and plug it back in then try. I see this has helped other users that had their xbox one saying security protocol issue.

https://answers.microsoft.com/en-us/xbox/forum/xba_console/quotyour-security-protocol-won39t-workquot/47fb8c51-cb08-44d1-9c8c-374800b8ff64

Im just adding this here incase that's the issue you are having so you may try it