My rewards points wont go through

lickutung34 · May 4, 2017

I have been having problems with xbox rewards for 4 years now, and ive tried xbox support to get help and this is the first time ive been sent here, I was hoping to figure out what the problem is and get my points,

The problem is that when I try to cash my points it tells me that that it is being processed but it never does and still uses up my points, i have lost over a $100 worth of points, is there a way to fix this and get back my points

:)

supersilvehaze · May 4, 2017

Xbox live rewards mission

i have pre ordered resident evil 7 sniper elite 4 and ghost recon wildlands but with sniper and ghost recon it says i didnt pre order it so this mission for 1500 reward points wont go through

Greetings lesly

fvLastPoem · May 4, 2017

point not appearing

my rewards point wont show up i purshased 5000 and they wont show up

XBLRewards8 · May 5, 2017

Hello lickutung34,

You can see a complete Credit history for your account from the MyStatement of the MyRewards page. There you will see that you have only ever received a deposit of 1550 Credits (1.55 USD) back in September 2016. You then spent this deposit on Destiny Silver;
keep in mind that promotional currency in your Microsoft Account such as Xbox Live Rewards deposits take priority and will be used first. You can review this from your commerce page at (Sign in to your Microsoft account),
where your deposit will be listed as a refund with a negative amount.

You may be thinking of a different program, since this is the only deposit that has ever been made on your account. We see that you currently have 2250 Credits pending currently, but since we only automatically perform a deposit at 5000 or more pending Credits,
they have not been scheduled automatically for a deposit. If you are asking about Microsoft Rewards, that is a different program. You would have to contact their support from their webpage for assistance with that program.

XBLRewards8

Hello lickutung34,

You can see a complete Credit history for your account from the MyStatement of the MyRewards page. There you will see that you have only ever received a deposit of 1550 Credits (1.55 USD) back in September 2016. You then spent this deposit on Destiny Silver;
keep in mind that promotional currency in your Microsoft Account such as Xbox Live Rewards deposits take priority and will be used first. You can review this from your commerce page at (https://commerce.microsoft.com/),
where your deposit will be listed as a refund with a negative amount.

You may be thinking of a different program, since this is the only deposit that has ever been made on your account. We see that you currently have 2250 Credits pending currently, but since we only automatically perform a deposit at 5000 or more pending Credits,
they have not been scheduled automatically for a deposit. If you are asking about Microsoft Rewards, that is a different program. You would have to contact their support from their webpage for assistance with that program.

BovineNutria267

good morning,

I had a question on learning how to obtain my reward points and reveving rewards and tracking my shipping by going through sweapstakes.

BigDaddyxBrock

I would give it a little bit longer, but either way they wont reward you the points until the time frame is over with on Jan 7 2016... So when you go to track my rewards on the rewards site Halo is not lit up as being owned??

RobertboiOfGasT

I haven't been given my reward points for renewing my xbox live membership and I have 1500 pending points that wont deposit into my account

XBLRewards8

Hello ivorplayedallot,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution. To be clear, you are not "losing" any points, and your account is continuing to accumulate and generate Credits
as normal.

My rewards points wont go through