my rewards of 15, 000 credits didn't get converted to my account.

Hello Master Yoda62,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Since you only received those Credits as pending at the beginning of the month, they will be a part of the end of month deposit.

Yeah I also have 20k credits that were supposed to be converted on the 15th, I wanted to use them towards Sea of Thieves which releases on the 20th. And I don't see the option to request a deposit. Can you please convert them manually
before the 20th. Thanks

If you don't redeem the gems by June 15, they will be converted to Microsoft Rewards points.

If you have any pending credits by May 31, 2018, they will be deposited into your account as currency by the end of June. If there is an issue depositing credits into your account, they will be converted to Microsoft Rewards points.

Hello SuicidexSilent,

From the FAQ for that offer:





When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

The Credits were placed as pending into your account yesterday, which is within the expected 15 days. You may wish to check your MyStatement on your MyRewards page, where the Credits are displayed as pending. They should be converted and deposited into your
account with the end of month deposit.

Can someone pls convert my reward points into currency in my account I can't figure it out and xbox keeps telling me the forums can fix it.GamerTag I have 7,800 reward points that are not converting into my account every 15 and 30 pls help!