My Rewards are not depositing into my account.

UselessCJ · Nov 11, 2016

I have spent hours on the phone with tech support and never got anything accomplished. I changed my gamer tag and the email address associated with it a few years back when I got my xbox one. Somehow my current gamertag got connected to an old gamertag I
made on my friends original xbox years ago. It seemed to happen right around when the microsoft points changed to actual currency. I stopped getting rewards and I was not able to use any of the funds I had in my account. The funds would show up on my xbox
one as available, but not on your end. They did show up, however, on your end under my old gamertag. I sent in screen shots and spent probably 10 hours on the phone with tech support and never saw anything get fixed. I event spent 4 hours one saturday on the
phone with your tech support and the next time I logged into my hotmail email account (which was associated with my old gamertag) it had been deleted by your tech support rep. Not happy about that. I have had credit on my account expire because I wasn't able
to redeem it and I have missed out on countless rewards. About a month ago I purchased a digital copy of a game and tried to apply $20 that I haven't been able to use for over a year and magically it worked. So, something has recently changed that has made
that work, but still no rewards. My billing info is correct so please someone help me fix this. Thank you.

:)

GonzoGrux · Nov 11, 2016

Xbox live rewards not depositing

My Xbox live rewards are not depositing into my Microsoft account. Please initiate a force manual deposit.

Thank you.

walmartlies · Nov 11, 2016

Rewards not depositing

my rewards points not depositing into my accounts missing on deals here

XBLRewards8 · Nov 11, 2016

Hello UselessCJ,

While we do see two other gamertags associated with your current email, we are still tracking the purchases made for this gamertag. The reason why you stopped getting Rewards is because around the time Microsoft Points were discontinued, we made a series
of changes to our program. In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made
some refinements to the program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero
star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

Unfortunately, we can only provide support for Xbox Live Rewards issues, so we cannot respond on your other account issues. However, there is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process
cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this
problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We
apologize for the inconvenience. However, I can see that the 20 dollars were not from us, and total amount we deposited into your account before you started experiencing your current deposit issue was roughly $5.

yanjian

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

XBLRewards8

Hello UselessCJ,

While we do see two other gamertags associated with your current email, we are still tracking the purchases made for this gamertag. The reason why you stopped getting Rewards is because around the time Microsoft Points were discontinued, we made a series
of changes to our program. In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made
some refinements to the program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero
star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Unfortunately, we can only provide support for Xbox Live Rewards issues, so we cannot respond on your other account issues. However, there is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process
cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this
problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We
apologize for the inconvenience. However, I can see that the 20 dollars were not from us, and total amount we deposited into your account before you started experiencing your current deposit issue was roughly $5.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

RippenHarra

— Will my Rewards Credits expire?

A. While Rewards Credits do not expire, the funds that we deposit do, so be sure to use it! Once Rewards Credits have been converted to your country’s local currency and deposited into your Microsoft account, the cash value will expire within 365 days upon
deposit. To view expiring deposits in your Microsoft account, go to the Billing and Account Management page. See Terms and Conditions for full details.

http://rewards.xbox.com/faq/

ZachByars

No. There is no deposit scheduled for today. The first deposit for this month is scheduled for the 12th.

would it be possible to have my credits rewared to another account instead of the the one my rewards account as want to buy a game on the other acccount

My Rewards are not depositing into my account.