My recent discussion with an "ambassador"

My daughter was on the Xbox One playing a demo of "Thief". She wanted to see what it would cost to buy the full game. She clicked to go to the store, but it was lagging so she clicked again twice. When it finally went to the store, it started downloading
the game. She DID NOT see or acknowledge the confirmation, could not stop the process, and called me. I unplugged the console hoping that would stop the download, but I already got a confirmation email.

I chatted online with the "ambassador". He said that 1. my daughter was probably lying, 2. this was almost impossible, 3. I need to deal with my daughter, 4. just going to the Xbox store meant that she intended to buy the game, 4. even if someone broke
into my house and downloaded a game on my console there was nothing anybody could do. NO REFUNDS ever, under any circumstances.

My biggest issue with this incident was the way the "ambassador" dealt with me. Calling my daughter a liar was very bad, but treating me like a completely insignificant, worthless, even foolish complainer really did it. I asked to speak to someone who
would treat me as a PERSON, but was told that nobody would be able to help me.

Do these "ambassadors" represent the company? Do they have any concern what-so-ever for customers or their satisfaction? Are they the only point of contact?

I immediately removed my billing information from my Xbox account and will never purchase anything again from Xbox. I am also thinking of not using any Microsoft product ever in the future. I am amazed that Bill Gates got where he did today treating his
customers with such disdain.

:)

 

Xbox One Sales Hit 2 Million. Even with PS4

[quote user="IIFatalshockII"]like the prat you are.[/quote] There's no need to insult people, it's just a friendly discussion on a forum. You might be breaking the rules of the Ambassador program.

 

Still not ambassador?

[quote user="Bluntman1138"]

[quote user=""]

I hope you are joining for the right reasons and not for the 'image'.

[/quote]

As with ALL recent ambassador applicants, it is all about that free stuff. There is no "image" If it werent for free stuff, i am sure the OP would never have even thought about signing up to be an ambassador.

[/quote]

*Sigh* Okay, if you say so.

 

Ambassadors are not employees of Microsoft and we are only volunteers who are here to help when/if they can. Unfortunately, there are people who have joined the ambassdor program for the wrong reasons and set a really bad example for the rest of us. So on
behalf of all of the other ambassadors, I do apologize for his actions.

In general, Microsoft does have a no refund policy, but they will issue refunds in some cases. You'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us