My rank star vip not progress for level 5 buy windows 10 home and need for speed payback deluxe

windows software not elegible ok, the need for speed buy on windows store the game is Xbox One game Need For Speed PayBack Xbox One.

Hello xXx Amilton xXx,

Only purchases from the Xbox store are eligible for Rewards.

Only digital purchases from the Xbox store are eligible for VIP. So Windows software would not qualify and if you bought Need for Speed through the Windows Store it would not be eligible.

Yes, VIP ranks change each year, on January 1. In order to maintain your level, you have to spend the same amount or more each year. So if you spend enough between January 1, 2017 and December 32, 2016, to reach level 5 and receive the 10%, your progress
would be reset to 0 but your starting star level would remain level 5. Over the next year, you would have to spend the same amount in order to stay at that level.

Hello SwordofWhedon,

We see your progress increasing multiple times as well as multiple payback events over the last few months. In fact, we see payback events every month for at least the past year. Keep in mind that progress carries over between ranks, so since the spend requirement
for three stars is $900 and four stars is $1200, by ranking up to three stars you are by default already at 900/1200 or 75%. Furthermore, we see many purchases that are in the sub $10 range. This would translate to progress increases of 10/900 = .01 or 1%
at the three star range, and 10/1200 = .08 or .8% at the four star range. These small increases, combined with how our program needs up to 96 hours to process and receive new activity, may be why you felt you were not being updated.