My question is regarding a game purchased benefits are delivered hardcopy?

Daiyaan Stead · Jun 23, 2023

Im a South African willing to purchase the Elden Ring Deluxe edition game from your Microsoft Xbox store online and was wondering if the added benefits of the purchaseed game is delivered and how? The added benefits of the game is a new world of masterclass work of orchestral soundtrack of the games score and an art book of the games phenomenal designs.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

As I have checked, you will receive separate access to an app called "ELDEN RING Digital Artbook & Original Soundtrack" where you can access the additional items.

blaje

hi there,

same problem here in germany. tried to buy halo masterchief collection... so if there is no fix in the next few days i will buy the game as hardcopy.

regards thomas

Gerardo CG

Hi there Tate, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

What is the name of the Game Pass subscription you purchased? It needs to be specifically "Game Pass Core" or "Game Pass Ultimate", as they include the benefit of being able to play online. The other subscriptions (Game Pass for Console and PC Game Pass) do not include this benefit.

I'll be looking forward to your reply.

Kind regards,
Gerardo.

SilentParasite

If the games you want back are Hardcopies then no Microsoft would not replaces those, if they were purchased digitally from the Xbox Store then they would appear in your games to install list.

Gerardo CG

Hi there James, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

This is because those two subscriptions do not share benefits and, therefore, operate independently. Each will have its own expiration date. Only subscriptions that share benefits can be converted. For example, those two subscriptions can be converted into Game Pass Ultimate if you purchase an Ultimate subscription because both share benefits with Ultimate. You cannot have multiple subscriptions that offer the same benefits.

Remember that Game Pass for Console provides access to the Game Pass catalog without the ability to play online, while Game Pass Core offers the ability to play online and a limited catalog of games.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

My question is regarding a game purchased benefits are delivered hardcopy?