my purchase 567453566383925191

PeterSpider1979 · May 15, 2016

Please,

my son accidentally purchased the object in the subject. Can you cancel the purchase ?

Many thanks

:)

Staline76 · May 15, 2016

Cancel my purchase

ok thank you for your answers, I know I was stupid to 'try" . I have re download this game because I have tried to play with a friend to fable 3 and we seem haven't get the same version ( she get fable for free, I am not), so I was thinking that i could
play with her if I play with xbox live version.

I will try to call them.

Thank you.

Geth · May 15, 2016

blocked my purchases

Need more of a description to this issue. Also sounds like something that might need to be handled better over customer phone support.

Smwutches · May 15, 2016

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Smwutches

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

HuisKatz00

@Infusion thx for advising my trouble.my paid money is still not reflect in game.what going on?? i checked my XBOX transaction,payment is completede in XBOX.i think XBOX would be have trouble.because other guys is having same trouble.I wanna return my money!!!

wademackintosh

HAH..... good luck - i tried to purchase a game through the console store, was charged twice on my bank account, shows no purchase in orders and support say its a "banking error" - sure cause my bank just decided to pay microsoft twice for a game!!

no matter if i provide microsoft with both proof of payments, they say the order is not on their system therefore its a banking error. So im left R2000 short, no game, no refund and no "support".

DO NOT USE THE CONSOLE MICROSOFT STORE - HAS MANY BUGS (will debit your bank account when you purchase, but will not show item as bought) AND "SUPPORT" WILL MAKE IT YOUR RESPONSIBILITY TO REQUEST REFUNDS THROUGH YOUR BANK (with additional charges)

GoldenTrade

Just made everything u said. Still it doesn't show up in the game.

I contacted the game support and they sent me here. Realy dont know what to do

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

I want to thank you in advance for coming to the Xbox community forum.

*I recommend trying the solution below, please.

Press the Xbox button  to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

After that restart your console, and then add the account again

*If it doesn't work, do the following:

Go to settings>general tab>network and internet settings>advanced options>alternative mac address>clear. After that restart the conone again.

*Thank you in advance for contacting us, it is always a pleasure to help the community.

my purchase 567453566383925191