My profile picture doesnt change on the xbox app when i try to.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Have you tried the following steps?
Turn your console completely off and turn it back on by pressing and holding the Xbox  button on the front of the console for approximately 10 seconds. Once the console turns off, unplug the power cable from the console for 30 seconds, and then plug the console back in. You must press the Xbox  button to start the console.

If your controller still won't connect to your console after completely turning your console off and then turning it back on, try connecting your controller directly to your console using a USB-C cable (or USB to micro-USB cable for Xbox One controllers).
If the control works correctly with a wired connection, continue to the next step.

If the controller does not work when connected with a USB cable, carefully check that the problem is not related to the cable or port. Try a different cable or port or connect to another device. If you have verified that the cable and port work, and the controller does not work when plugged in, you should replace the controller (see "Replace the controller" below).

Update the control firmware. You can do this on your console by pressing the Xbox  button to open the guide, then selecting Profile & system > Settings > Devices & connections > Controllers & headsets. Select "... on the controller you are trying to troubleshoot to check the firmware status. If you are unable to update your controller, go to "Further Troubleshooting".

You can learn more about how to connect and pair your controller to an Xbox console here:
Pair an Xbox controller with the console
If none of these steps resolve your controller connection issue, go to "Replace Controller" below.

The control does not turn on
If you have already checked the battery level of your controller and the controller still does not turn on:
Connect the controller directly to your console or Windows device using a USB cable.
C (or USB to micro-USB cable for Xbox One controllers).
If the control works correctly with a wired connection, continue to the next step.
If the controller does not turn on, even when connected with a USB cable, the controller needs to be replaced (see "Replacing the Controller" below).

If your controller turns on when connected to a cable, try updating the controller's firmware:
On a Windows PC, you can do this by installing the Xbox Accessories app from the Microsoft Store, then connecting the controller while the app is open.

On an Xbox console, press the Xbox button  to open the guide, then select Profile & system > Settings > Devices & connections > Controllers & headsets. Select "..." on the controller you are troubleshooting to check the firmware status.
If you can't update your controller, go to "Further Troubleshooting" below.

If the controller still does not power on without a wired connection after updating the firmware, the controller needs to be replaced (see "Replacing the Controller" below).

Additional troubleshooting
If you are unable to update your controller or if your controller is experiencing issues after obtaining the latest firmware update, visit:
I can't update my Xbox controller

Information source (credits):
https://answers.microsoft.com/thread/96fc7fb5-0b96-4d8b-840c-016697ff1e5c

I hope I can help you solve it.

Best regards,
Marvina.

Hey Kelly, sorry you're having a hard time changing your profile picture. I have seen a couple of other posts about this issue today, so it might be a problem on the Microsoft end that will resolve it self after a bit of time.

Have you tried changing your profile picture on another device?

Hope this is helpful to you! Let me know if you have any other questions!

Hi when i go on xbox app and change my profile picture it wont let me so im trying to figure it out and it says try again later and i did it still does not work

If you are having trouble changing your profile picture in the Xbox app, there are a few things you can try to resolve the issue:

1. Check your internet connection: Make sure your internet connection is stable and strong enough to upload the new profile picture. A weak or unstable internet connection can cause issues while uploading the picture.
   
2. Try using a different device or browser: Sometimes, the Xbox app may not work properly on a specific device or browser. Try using a different device or browser to see if you can change your profile picture.
   
3. Use the Xbox website: You can also try changing your profile picture by logging in to the Xbox website on a computer or mobile device. Navigate to your profile settings, and select the option to change your profile picture. This should sync with your Xbox app and update your profile picture.
   
4. Clear the cache of the Xbox app: Clearing the cache of the Xbox app can also help to resolve the issue. Go to the settings of the Xbox app, select the option to clear cache, and then try uploading the new profile picture again.
   
5. Contact Xbox support: If none of the above methods work, you can contact Xbox support for further assistance. They will be able to troubleshoot the issue and provide a solution to the problem.
   

I hope one of these solutions helps you to change your profile picture on the Xbox app.

[quote user="thiennguyen8199"]

hello there

doesnt your personal picture and gamerpic pretty much the same thing? so when changing it shouldnt it also change too?

[/quote]

That's what I'm trying to figure out, why my personal picture doesn't change when I change my gamer picture. I read somewhere that your personal picture was visible to yourself and friends only and your gamer picture was what showed up to all others (obviously
if they are the same picture, everybody sees the same thing). My dilemma is that when I go to change my gamer picture, I have to then repeat it for my personal picture (right below the gamer picture option on your profile in dashboard). For most people, changing
your gamer picture automatically changes your personal picture, but not for me... and I'd like to know how to fix that.