My problem with a game

Hey there,

I dont really understand what you say. Do you mean that dlcs do not appear on game? If that so, make sure you have installed everything properly. Also, most of the content wont be available from the beginning of the game, you will have to progress in order
to access the content.

If this is not your problem just please give me more details.

Greetings.

Hello!

I'm a Independent Advisor. I will be glad to help you.

Verify that the purchase appears in order history

https://account.microsoft.com/billing/orders

If it appears, try to perform a cache clear with the following steps.

Remove your account from the console

1. Press and hold the Power button on the front of your Xbox until the console turns off.

2. Unplug the power cord from the back of your Xbox.

3. Wait a minute, and then plug the power cord back in.

4. Press the Power button on your Xbox to turn it back on.

5. Your cache should be clear at this point.

Log back in with the account.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

well if you downloaded to your colsole useing his profile the games will only work on his profile not yours you should had used his card under your profile and downloaded the games so he benefeded on it this time sorry

better yet just buy a microsoft point card and put the code on your profile

Hi

If you have not already done so please delete your profile from the console carry out a hard reset and then reload your profile to see if this resolves your issue.