My pre-order isn’t showing I own the game on my xbox

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Thank you for understanding.

Hello Liam Doyle2,

Thank you for posting in the Microsoft Community.

Please see issues with Pre-order here: Game Release Known Issues for September 2023 - Microsoft Community

• My pre-order isn't showing up, wasn't completed, or was cancelled
  
  • Sign-in to your account at Microsoft Account | Manage Your Payments and make sure that all of your payment methods are up to date.
    
  • If you received a message saying that your pre-order was cancelled, or if you have any other questions regarding your pre-order, review our support article here: Pre-order Xbox digital games in the Microsoft Store | Xbox Support
    
  • Many games have both an Xbox One and an Xbox Series X|S version available for purchase. Check that you purchased the version of the game that matches your gaming system here: Microsoft Account | Order History, or if you purchased a version or bundle which includes both the Xbox One and Xbox Series X|S versions of the game.
    

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

But usually when I pre order game it shows up in my apps and games as owned and I can download the pre order on my Xbox but it's not showing up in my Xbox on apps and games but maybe I have to wait longer

I have the same issue I pre-order fifa 23 and don't show on my owned games

Hi same issue for me as well pre ordered the vault edition now the game is not showing up in my owned games and when i search in store it doesn't show I own it!! Not sure if we will be able to get the game?