my pre order is not showing and I have been charged

In this case, I highly advise to contact our live support Contact us | Xbox Support

It charged my card for the pre-order back in september. It took 105.99 dollars out of my bank account. My order was canceled as you said within 10 days. But i never got my money back. There is money i need to be refunded. I had to buy the game again. Spending over 210 dollars

You are sure it was for this game and not another game? As stated previously if you pre-ordered using a credit/debit card or PayPal back in September then they would not have charged you in September. They would have only attempted to charge you within the last 10 days and if they could not charge you then the order would be cancelled.

What does your order history for the pre-order show. Does it show "completed" or does it show "cancelled/declined".

I've been charged for my pre-order yet I have not been able to download The Stick of Truth. What's the issue?

That email shows that you pre-ordered, but it doesn't show it was charged at that time. It says it will charge you soon. If they weren't able to charge you when they tried, the order gets cancelled.

Make sure you were charged when you originally pre-ordered. If you pre-order using a credit card/Paypal, you're not charged until within 10 days of the games release. So if you weren't charged when you originally pre-ordered, you would not receive a refund.
The order would have just been cancelled. You're only charged at the time of pre-order if you pay with your Microsoft account balance.