my points have been taken and i don’t have my rewards

Mitch Carter · Dec 12, 2023

i’ve saved up 6000 points and then i’ve used them and i haven’t even got my rewards and i don’t know how to claim them or if there’s anything specific i need to do but i went on the ‘get rewards’ bit and went on what i wanted, claimed it and i had to like give a phone number for my email. i did that then i pressed claim reward and i don’t have it. please help i’ve spent years on those points and i at least want my rewards if not my points back.

:)

Gerardo CG

Hi there Mitch, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

In most rewards, you need to wait to receive an email with a code that you must redeem manually. Just keep in mind that the email may take up to 24 hours to arrive, so if that time period hasn't passed yet, it's advisable to wait. Also, make sure to check your spam/junk folder in case it's there.

If more than 24 hours pass without you receiving the email then I recommend going to the order history of your Microsoft Rewards account using the following link and pressing the "Resend" button to have code sent to you by email again:

https://rewards.bing.com/redeem/orderhistory

[IMG]

If you still don't receive the email after doing this or if it doesn't appear in your order history, then it's necessary for you to contact Microsoft Rewards Support directly for assistance through the following link:

https://rewards.bing.com/support

I appreciate your understanding and I wish you good luck.

Kind regards,
Gerardo.

XBLRewards8

Hello The Gnome Depot,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. We only schedule deposits automatically at 5000 or more pending Credits. Since your Credit event that pushed you over this amount occurred on the 19th, you should therefore expect your deposit in the mid-month deposit this month.

kyjaxk

Yes this problem is still occurring this is October 7th., And I still have not received my 1-month auto redemption from GPU either… They took my 10,500 points and it showed rewards would redeem OCTOBER 1st and I have not received it. Now my GPU has expired and I have been waiting days for it to appear and it has not I am refusing to spend 16.99$ when they have taken my rewards points without giving me the subscription.

KillerXSniper24

On the rewards app, i have the auto redeem on for the £5 gift card and it’s taken the point of my account but hasn’t given me the 5 pounds. I used the rest of my points for a £10 gift card on the app and that worked.

The points have now been given back instead of giving the £5 gift card

VCOLL

There is no "early withdrawal" it is a manual deposit request. A manual deposit is available when you have between 1,000 - 4,999 points. All a manual deposit request does is initiate a deposit on the next deposit cycle. If you requested it on the 11th then
they should deposit sometime around the 30th of April. There is no way to get them before that time.

thnx 4 the info BUT it said next deposit date was the 18th I READ IT CLEARLY! But i'll wait 2 C what happens on the 30th thnx again 4 responding

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 👽. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . .

my points have been taken and i don’t have my rewards