My phone Roblox won't connect toy Xbox one account

I appreciate the response!

Both accounts are Gmail accounts, and the one registered to my Roblox account at the moment isn't connected to Microsoft at all. Although, my other Gmail account is connected to my Xbox which is linked with said Roblox account but solely to play on the Xbox. The Gmail account that is connected to my Xbox is the main one I've used for everything Microsoft (including the one I'm replying with right now).

I can get into my Gmail accounts with ease, no two-step verification problems there. It's with Roblox specifically.

I hope that this helped with any confusion! I can explain further if you need me to.

Thank you!

Yes, it is possible to recover a Roblox account even if you are logged in to your Xbox. However, recovering your Roblox account is independent of your Xbox account, and you will need to use the recovery methods that Roblox provides.

Recovering your Roblox account:

1. Reset password:

If you remember your username, you can go to the Roblox login page and click on "Forgot password?" or "Recover account."

2. Email or phone verification:

If you have an email or phone number associated with your account, you can use this method to reset your password.

3. Roblox support:

If you do not have access to an email or phone number associated with your account, you can contact Roblox support at roblox.com/support.

4. Xbox and Roblox Account:

If you have linked your Roblox account to your Xbox account (Gamertag), you will need to use your Roblox account password to log in, even if you are logged in on Xbox.

5. Recover your account via Xbox:

If you have access to your Xbox console, you can try logging into Roblox via the Xbox app and resetting your password there, or try recovering your account using an associated email or phone number if you have access to those details.

yes i'm aware its probably the child settings but i see absolutely no restrictions on her account, and when i try changing it to an adult account it says the service is down

the full error is 'An Error Occurred, The accounts could not be linked. Please review your Xbox age settings, Error Code: 914'

its her Roblox account which she uses on her phone, when trying to log in on the Xbox, it simply won't let her.. the account logs in fine on the phone so its definitely on Xbox's side not Roblox's side

thanks

Go on a PC or your phone to reset it. You can only reset it if you have a email connected to the account. If the Roblox account you made was created on Xbox, just re-link it and the data will still be there

Thank you for trying to help but this does not apply to my situation. There is no email address or phone # attached to the Roblox screen name. I need help finding where to prove the Roblox account is my sons through Xbox so that Roblox support can assist with a password reset.