My other Microsoft account i cant get into

Hi Zachary! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Unfortunately, the only way to recover your account is through the account recovery webform:

https://account.live.com/acsr

If I may ask, the security information change for 30 days is already over yet the change was not successful, is that right?

In this case, you may need to reach out to Microsoft Support for further assistance as they have the tools and resources to properly investigate this case. You may contact them using the link below:

https://support.microsoft.com/en-us/contactus

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you so much. Stay cool and have a great day!

Best Regards,
Darhyl

Thank you for the reply! i will try to contact the support and go from there.

I appreciate the response!

You're welcome and let's hope for the best!

Best Regards,
Darhyl

I had to call Microsoft support to find out that you cant use money in the account to purchase Live Gold subscription. There is no warning, announcement, or accountability to prevent people from paying money on the Microsoft account in order to get a Gold
subscription. This is UNACCPETABLE. I cant get a refund, I cant get Gold, I just got ripped off like others have in the past! This needs to be fixed with a warning, or allow Gold to be bought in this way.

never mind, that fixed my connection problem but my other account is still blocked it says " there is somthing wrong with your microsoft account" then tells me to go to the sign in page but i cant sign in becuase i dont know my password sp will i have to
start again? i talked to microsoft customeer services and they said they are unable to do password resets over the phone. the problem started occuering when microsoft implemented their new security proofs thing and i cant get into my account to add them