my other microsoft account has been locked and the number verification method isn't working...

Hello aus_512,

I'm an Independent Advisor. Let me help you with your concern today. Please note that this is a public forum, I will be responding to you in short period of time and I apologize for a delay in response. As I am merely a user trying to provide insight and information that may be helpful.

I'm sorry to hear your account was locked. If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate Microsoft's Terms of Use. If the security code method does not work for you, please try filling out the online form included in the article below to help review your account status.

For your reference, you will find "Microsoft locked account review form" in here https://support.microsoft.com/account-billing/i...

I hope this helps. Please let me know if you have any more questions or concerns about this.

Regards,

Belle

Hi Alvaro

My account is blocked because I entered the wrong password multiple times. It's been over 80 hours and my account still hasn't been unlocked. I've contacted support and haven't found a solution. The problem is that I know my password, phone number, and all my email information, and I want to recover my account using my email and phone number. The system is asking me to try another verification method. This method isn't working right now, but to no avail. I'm tired, dissatisfied, and extremely frustrated with Microsoft's behavior.

Hi, Alasdair G.

Thank you for posting in the Microsoft Community.



From your description, I understand that your son's Microsoft account is locked. When you try to unlock it, you are prompted that this method does not work and ask you to use other methods, but you do not have other verification methods. I understand your confusion about this problem.



This is a friendly explanation: We are just members of the Microsoft community. We have no right to access your account information or do anything with your account.

The Microsoft community only provides technical skills and does not perform account recovery.



If the account holder violates our Microsoft Service Agreement, the Microsoft account will usually be locked.

The Microsoft support page has information about Microsoft unlocking and the reasons for being locked. I think you can visit the following link to view it:

Account has been locked - Microsoft Support



The Microsoft support page has information about not receiving the verification code. You can visit the following link to operate:

Troubleshooting verification code issues - Microsoft Support



Regarding your experience, I really want to help you unlock your account immediately. But please understand that the Microsoft account is managed by a fully automated server and no one can access it manually. All security information in the account is managed by cloud services.



When a user needs to perform an account operation, the standard process is to use security verification methods and account recovery forms.

This is hard for anyone to accept, but I hope the information I provided above will give you a better understanding of your Microsoft account security strategy.



When using other Microsoft accounts in the future, you can regularly check the security settings of your account, add multiple verification methods, and ensure that the recovery email and phone information are up to date. If there is a similar problem in the future, at least we can recover quickly through these methods.



We look forward to hearing from you!



Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Im redoing the process and recquires me to add a phone number to send a code. I put in my number and says that the verification method isnt working and should try other methods, but doesnt give me the options.

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your Microsoft account to play Minecraft.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please make sure that your phone number and email address are correctly listed as security information in your Microsoft account settings. You can verify them here: https://account.microsoft.com>; Security> Advanced security options.

And then use a different verification method. If your device isn't working for verification, please use an alternative method, such as receiving a code via email or using the Microsoft Authenticator app.

If you're using a browser to sign in, clear the cache and cookies to make sure there are no conflicts.

Thank you for your cooperation.