My original xbox one wont update to the latest version (with new avatars) help?

Discus and support My original xbox one wont update to the latest version (with new avatars) help? in XBoX on Consoles to solve the problem; Open the insider app, go to insider content on the left menu bar. You have to join up there Discussion in 'XBoX on Consoles' started by Craigthebarber9, Oct 9, 2018.

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  1. Njal the Blue
    Njal the Blue Guest

    My original xbox one wont update to the latest version (with new avatars) help?


    Open the insider app, go to insider content on the left menu bar. You have to join up there
     
    Njal the Blue, Nov 3, 2018
    #16
  2. Njal the Blue Win User

    My original xbox one wont update to the latest version (with new avatars) help?

    Hey, no worries we're here to help.
  3. Craigthebarber9 Win User

    My original xbox one wont update to the latest version (with new avatars) help?

    One more question, should the app already be installed or not? Ive checked insider hub and theres no app yet on my xbox one s it was there when I started it up
  4. XBF Nestor S Win User

    My original xbox one wont update to the latest version (with new avatars) help?

    Hey Craig!

    Thanks for bringing this issue to us bud,

    Since the update isn't being recognized the problem might be on the actual OS of the console so we would suggest a

    Soft Factory Reset     (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)

    Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!
  5. Craigthebarber9 Win User

    My original xbox one wont update to the latest version (with new avatars) help?

    Im not a long term member but yes I am
  6. Njal the Blue Win User

    My original xbox one wont update to the latest version (with new avatars) help?

    Hi, are you in the insider preview program? As that is the only way to have the avatar beta app.
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