My online status is glitched/ALL messed up

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you tried deleting your account´s cache as well?

Delete account Cache

Remove Account:

1. Press the Xbox button.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then Remove.

4. Close.

Power Cycle:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:

1. Press the Xbox button.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email Address and the Password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

This has been happening to other people as well and whenever you’re on YouTube, Netflix and twitch your status will just say “home” as well. I really hope they fix all of this soon! It’s definitely not just you, it seems to be an issue on Microsoft’s end.

if my online status is still glitched by the next time I turn on my system I will follow up with you or another advisor on this issue. thanks

Hello Fearless Rob 82,

Pre-orders are not eligible for MyVIP, and therefore not eligible for VIP Boost offer. This is mentioned in both our MyVIP FAQ:



What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



and the FAQ for the offer:



Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

Since your purchases since November (with the exception of your Rainbow Six Siege Pass) have all been pre-orders, they have not awarded payback. Since your purchases in February were pre-orders (except the Siege Pass), you did not complete the VIP Boost
offer.

Regarding your wife's VIP Payback, without having her gamertag, we cannot provide a thorough investigation. However, it sounds like you are expecting payback early. From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We only recently calculated last month's MyVIP, so you may have missed this Credit event.

Also, just as an added bonus, even my profile on HERE. This website is being weird. First thing that happens when I sign in is "UH ON WE HAD A GLITCH SORRY LOL"

Now, this very post is all messed up and glitched. What's going on Microsoft?