My old Microsoft account is banned and my Xbox live is linked there!

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

MythicalHaven, I'm really sorry about your situation. I wish there was a way I could help you in a better way. but unfortunately it is not possible to redeem the account, once it has been banned, nor to unlink the accounts.

I'm really sorry I can't help with this issue.

I remain at your disposal if you have any further questions.

My Xbox account is not banned. When I closed Microsoft account it closed everything Microsoft related for my login. Otherwise I could login my old Xbox account and rename it or just use old Xbox account.

When I created my Microsoft account it didn't link to my Xbox Live account and it created a new one. How can I get rid of this new xbox account and link my old one?

Hi JeffreyC4444.

The Microsoft account is also an Xbox account.

If you want to create a new Xbox account, it's only possible to create a new Microsoft account.

Hello Tom

My Xbox 360 device is not permanently banned, I can still access the internet and Xbox live with my second account on the console, so that’s not my issue. My issue is that I cannot add/download my old, very first Xbox live profile/account to my Xbox 360 because the ACCOUNT is permanently banned, not the console. And again, this is not a password issue. I still have full access to the associated Microsoft account and still use it very frequently, I just want to be able to download my profile and access my old game saves OFFLINE, but I can’t because it stops the profile from downloading because it’s banned

Like, my old EA- Account has the same Mail as my Live- ID to which my xbox live account is linked.

May THIS cause the problem? But I don't see here the problem just to link my xbox live account to my origin- account!