My old email account got compromised months ago and I still can't access my Xbox Live account

Discus and support My old email account got compromised months ago and I still can't access my Xbox Live account in XBoX Accessibility to solve the problem; As the title states, an old email address (which I was able to recover in a relatively short time) got compromised months ago. All accounts tied to... Discussion in 'XBoX Accessibility' started by MattGinart, Mar 1, 2022.

  1. MattGinart
    MattGinart Guest

    My old email account got compromised months ago and I still can't access my Xbox Live account


    As the title states, an old email address (which I was able to recover in a relatively short time) got compromised months ago. All accounts tied to this email were also compromised, including my Xbox Live account. This is the only account I still haven't been able to recover. Whoever got in changed the email address tied to the account as well as the password. I haven't been able to get back into my account using the recovery form and there is no way for me to contact Microsoft Support because, god forbid, we ever make things easy. I have photo evidence of my old email being tied to the account as it still shows up underneath my gamertag on my Xbox One. The last game that I purchased was Monster Hunter World: Iceborne, and my Xbox network device ID is FD0060375FFE9F91. I am providing this information in the hopes that some support member may see it and confirm that I am the original owner of the account. I'm not sure where else to go from here. I got discouraged months ago after a complete lack of real assistance but figured I'd give this another go. Is there any other option for me? I have no way of contacting a real person as of right now. Please make your support more accessible. Bots cannot do everything.

    Edit for further context: Some of the information I used when creating the account is not actually my identity (using Matt Grant instead of Matt Ginart) as my father set up the account when I was younger and he was always conscious of internet safety. I've tried my best to accurately remember the old information and I would hope that one minor thing like the birth date being off wouldn't stand in the way of all the other evidence that the account is mine.
    My old email account got compromised months ago and I still can't access my Xbox Live account [​IMG]


    :)
     
    MattGinart, Mar 1, 2022
    #1
  2. Georges C. Win User

    My old email account got compromised months ago and I still can't access my Xbox Live account

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello MattGinart, I see in your description that you have tried to provide as much information as possible on the form, however if you were unable to recover the account it is because they were not enough.

    Below I leave two links to help fill out the form.

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...

    You can try contacting Xbox support via chat, however they will basically ask you for the same information as the form you've already filled out.

    https://support.xbox.com/en-us/contact-us
  3. InlandBus78 Win User

    Long Story Short

    My account was compromised. Someone changed the inf through XBox.com about a year ago without my consent. The account is still on my XBox, they never recovered it. Also, I rang up XBox 4 times over a year, they refuse to help, since I can't provide the info
    for the guy's email.
  4. jørn vidar lie vatl Win User

    i cant accept the new 'terms of use' for my sons xbox live account as i no longer have acess to the parental email account

    hello my son can't logg accept the terms of use on the xbox becuase he needs my old email password and the account it says it needs the password to is an account i deleted months ago. so what do i do??
  5. Conville14 Win User

    Microsoft did not recognize change in email, can't log in to xbox live

    I can't access the account page on my xbox because I am not connected to xbox live. I do not know the password to my old email account. I don't know how I am going to change my gamertag to the account I want without being able to access the account page.
  6. ReliableCargo18 Win User

    Error 8015D02E

    Ok how about if I don't know my password to log on to my account and I can't remember my password for my yahoo email account and I know it wasn't compromised because I was on less the 6 days ago.
Thema:

My old email account got compromised months ago and I still can't access my Xbox Live account

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