My new Xbox gamertag did not change

ok thank you for your message, the odd thing is when i did change my other account his gamertag it did work normal.

no other gamertag under it..

it only happend with this one, thats why i found it a bit strange.

When i login on the xbox website with this gamertag what i changed it shows me the old gt still, but on my second account where i also changed the gamertag, when i login it shows up with the new gamertag.

regards

Xbox is currently changing the Gamertag system.

During that transition period, you might see your old gamertag as well as your new one.

Current and older games that don't know of the new Gamertag system will still show your old Gamertag. And it can take until 2020 until the full transition to the new Gamertag system works in all games.

So currently what you see is not an error. It's just how Gamertags are handled during this transition to the new Gamertag system.

my gamertag has been changed for no reason . I was playing my xbox and then realised that my name had been changed and I didn’t do it or either did my friends ? Please help

It sounds like you’ve had a forced gamertag change. If you don’t like it then you’ll be able to buy a new one but your old gamertag won’t be available.

Hope that helps!

On xbox.com it says my gamertag is what i changed it to. But on xbox it shows my changed gamertag in games, but when i go to my profile it shows my old gamertag and right under it it shows the gamertag i did change it to.

what is the problem?

You can easily change your Xbox Live gamertag. If your gamertag was created for you during your initial Xbox Live sign-up (meaning, you did not choose your gamertag), you can change the gamertag once for free. Additional Xbox Live gamertag changes cost extra.
To change your Xbox Live gamertag

On your Xbox console, sign in using the Xbox Live gamertag that you want to change.

Go to Social, and then select your Avatar.

Scroll right and select Change Gamertag.

Note the Price of the change, and do one of the following:

Select Enter New Gamertag. If the gamertag you enter is already taken, you will be prompted to try another gamertag.

Select Get Suggestions to view possible gamertags.

Once you enter or select a new gamertag, select Yes, use this gamertag.

Once you confirm your new gamertag, the change is reflected across Xbox Live. You don’t need to tell your friends that you changed your gamertag — their friends lists will be updated automatically.

Made a mistake creating your gamertag?

If you made a mistake when you created your gamertag and you want to change it, you’ll have to purchase a new gamertag. All gamertag purchases must be made through the dashboard and costs extra.

The main issue is they took the money and the change did not happen. Any game that supports the new Gamertag system will, in fact, show the Gamertag I paid to change from.

The issue users are reporting do not want the "new" format. They paid to go back to the old format.

They took the money and change DID happen on the new Gamertag system.

The thing is, that a lot more people wanted a change with the Gamertag system, so Xbox listened and created the new Gamertag system to please the majority of people that wanted to have their desired Gamertag, even if someone already has that Gamertag.

But as it is with everything else: You can't please every single person. A company as big as Microsoft has to make decisions based on what the majority wants.

If only a few people had complained about the current Gamertag system, Xbox would have saved a lot of money and work and kept the old system. But so many people wanted a change, so they got the new system.