My new xbox doesn't allow me to use auto low latency mode but my tv is capable of it and its on

The Xbox is able to recognise the Dolby Atmos capability on the soundbar if connected directly .

However FreeSync (variable refresh rate ) is not selectable on the display and sound settings page of the Xbox X.

Free Sync is available on my Samsung Q9 and is an option in the game mode menu of the TV.

Game mode is a TV mode that allows low latency on Samsung (and other manufacturers) TV's.

My TV allows Auto Low Latency and this doesn't work when plugged directly into the soundbar (Samsung HW-N950) despite Auto Low -Latency being recognised on the Display & Sound settings page on the Xbox X. The TV will not allow this when the Xbox is plugged
into the soundbar via HDMI then into the TV by HDMI ARC.

Auto Game mode or Auto Low Latency turns on game mode while playing games but turns game mode off automatically should i use a blu ray disc for example.

So two modes made available to me by Xbox and Samsung currently don't work in tandem in the correct manner.

what is your model of television, you've turned it on on the television as well correct

Hi, Chris! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

"Auto low-latency mode" allows games to switch a TV into auto low-latency mode (Game Mode).

For your reference, the following information has been quoted from an official Xbox Support article:

"Auto low-latency mode (also known as “game mode”) lets the console tell the display to change latency modes when a game is launched, and then revert after you quit a game."

"Note: Low-latency mode is achieved by the TV disabling its processing features that would otherwise introduce latency. Disabling these processing features may affect picture quality—HDR colors can appear washed out, and contrast and backlighting can appear off because of the trade-off for low latency. Turn off this feature if you don’t like the picture quality."

Source - https://support.xbox.com/help/hardware-network/display-sound/change-tv-display-resolution

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I tried looking up your monitor, but I can't seem to find it without its model number. My apologies.

Unless your monitor has a "Game Mode" you can enable, you will continue to see this setting grayed out.

Best regards.

Hi Nolen. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. If the "Auto Low Latency Mode" option can't be enabled, it means your TV doesn't support this feature. Your TV may have a Game Mode to manually enable the feature instead.

Thanks,
Kyle

Yes ive tried resetting to factory with no avail. When i start netflix a message comes up saying game mode off then immediately following that a message says game mode on. Essentially the game mode toggles no matter what kind of content i put on but
it always reverts to game mode on. It only does this with the xbox one x. I even disabled the auto low latency setting in the xbox and nothing changes. When i use other game consoles the auto low latency feature works as designed. My tv is a 55” q80r samsung.
The only reason i got this tv is because of the game mode and freesync features on the samsung so its disappointing that it doesnt work correctly.