My *NEW* replacement xbox elite controller is broken.

If it's an elite controller, it is magnetic attachment and would snap right back in. If not, then it is probably broken. If it is still under warranty, get it replaced.

Tony,

The Elite Controllers are pretty easy to work on. I just replaced a broken bumper on my Elite Series 1. It took about 20 minutes. You can find replacement parts on Amazon easily. Many companies have their own websites if you don't want to buy from Amazon.
There are plenty of videos on Youtube how to take apart and replace what is broken. I would recommend checking out the videos first to see if you want to give it try.

I have my elite for a lot of time and with me the rubber grips went off with 1 year of use, last month was a broken bumper. I had to replace the bumpers of my old controller.

Used elite first gen for years and just got good at replacing broken bumpers. I had high hopes for the elite 2 but sadly my elite 2 right bumper clicks but doesnt register input most of the time after only 2 months.

submitted warranty claim, and will have them replace it - but even though i prefer the feel of the sticks and triggers on the msft controller, i am switching to razor wolverine.

not matter how good it feels if a contoller doesnt control, its worthless.

My day One controller was problem free until a few months ago when I dropped it hard on one of the bumpers, my fault nothing to do with the controller. Replacement new controller was a sturdier build and was working perfectly. Had to replace console
so got an Elite model with the Elite controller and I can confirm it is Elite.