My new gamertag doesn't work on minecraft

hi JayMax i am playing on xbox one

Hey Sharalyn!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

Your Minecraft account must have migrated to a Microsoft account. In order to locate your account, you will need to find the Microsoft account to which your Minecraft account was migrated to.

Note: For Minecraft account migration FAQs you can see them here at this link:

https://www.minecraft.net/en-us/mojang-account-...

In this case, kindly access all of your known email addresses on account.microsoft.com > then go to Payment and Billing > Order History.

If you can see the Minecraft transaction/order number there, which means that is the Microsoft account where your Minecraft was migrated. You can use the Microsoft account to log in to your Minecraft launcher.

If you're unable to see any Minecraft transactions under your order history, check your other email addresses' order history to find the correct Microsoft account.

hi JayMax i am playing on xbox one

Hi julianPlata,

Thank for coming to the forums for help. I'm sorry to hear that you're having issues trying to boot up Minecraft. Can I ask whether you are trying to play on Xbox or PC?

Hello julianPlata,

Thanks for posting on the Xbox forums. We understand that Minecraft is not able to launch after you installed some in-game mods. We recommend

power cycling the console by holding down the power button on the console for ten seconds. We have a support article that provides

troubleshooting for game issues on Xbox One. Be sure to let us know the results
julianPlata!