my my vip stars keep disapearing

Support will check into it, but keep in mind that ranks reset each year. So you have to spend the same amount or more each year in order to either maintain your level or move on to another level.

Hello Dusty Habitz,

From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between September 1, 2015 to
December 31, 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

We have reviewed your MyVIP star level over the years and see that is accurate. Since you did not have the 400 GBP in eligible spending required for your second star, you were placed at the one star level after the end of the year recalibration.

For MyVip pre-orders, in-game consumables, and subscription purchases are not eligible. The reward staff will have to review your other purchases to see if there are any other issues.

The staff works Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. They do not work weekends.

Preorders do not count towards VIP.

Hello Xhilos,

As Smwutches says, from our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles
(excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar items.
In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.