My monthly subscription was yesterday and i canceled it the day of, still took my money and...

Well what happens is you don't cancel at the last min

Since you hit the billing.day it renews at a certain time once that laspses then it goes thru

When you cancel it's immediate meaning you now have to wait for the refund

What you should've.done was turn off auto-renewal beforehand and let it lapse then when the date comes it just turns free

Hi Joseph , my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, check your account refund page and verify if a refund is being processed.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Click on Refund Status.

If it's not, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

It's a scam. The error message is fake. I've tried multiple times in the last 6 months to cancel and here's what I've come up with:

Xbox Live does not let you cancel your subscription or remove a payment option, if you have an outstanding balance.

Xbox Live auto-renews your monthly subscription, but won't actually charge it. It will keep it "pending" until the next time it tries to auto-renew.

I went to account.xbox.com and it said I was charged and paid for my monthly xbox live service. But when I checked commerce.microsoft.com, it said the charge was still pending, 13 days later.

So essentially, you're ALWAYS with an outstanding balance, so you can't modify your payment options.

It took over 30 minutes with Customer Support to clarify this. I have still not been able to cancel my subscription.

hello. today the xbox game pass subscription automatically took my money from my debit card. how can I get my money back? I already cancelled the subscription, but don't know how to take money back.

Hello so I have a quick question I received a refund for the game pass and was told the subscription was cancelled and have the screenshot to prove it and yet again xbox took the money for it out of my bank so how do you take money for a subscription that
was cancelled then the agent on chat was completely useless.