My money is still pending after a refund

Discus and support My money is still pending after a refund in XBoX Games and Apps to solve the problem; Hi there I had refunded a game recently and the payment is still pending in my bank could you please send me into the right direction to get my money... Discussion in 'XBoX Games and Apps' started by Tanisha Stewart, Mar 28, 2023.

  1. Tanisha Stewart
    Tanisha Stewart Guest

    My money is still pending after a refund


    Hi there I had refunded a game recently and the payment is still pending in my bank could you please send me into the right direction to get my money in my account

    :)
     
    Tanisha Stewart, Mar 28, 2023
    #1
  2. Tanisha Stewart Win User

    My money is still pending after a refund

    Thank you 5 stars your replied a lot faster then I expected
  3. Rostom L Win User

    My money is still pending after a refund

    I appreciate it, Tanisha. Thanks for your patience and time here in the community.

    Take care!
  4. Rostom L Win User

    My money is still pending after a refund

    Hi Tanisha!

    Please confirm on your order history https://account.microsoft.com/billing/orders if the order status there says "Refunded". If so, please note that refunds could take 3-5 business days to be returned back into your bank account. That would also depend on your bank's policy as other banks may process it longer than 10 days. Might as well check it with your bank by contacting them.
  5. Ricardo Lechuga Win User

    Xbox store purchase double charge

    Hi TobyHargreaves! My name is Ricardo an independent advisor ready to help you with this situation!

    If the charge was made on the payment method, but the status on the purchase is still pending, means that money is still waiting for the bank approval, usually what happens on this cases is that after 48 hours the money gets refunded automatically
  6. Iron Emperor Win User

    Took my money twice for dlc but missing content

    Hi Georges yes I have been checking my account constantly and the purchase is not there it's been 6 days since they took the money 3 times and told me over the phone that it was pending but it's not pending nor showing that purchase but my bank shows it there and I still don't have the dlc or my money as I said I have screenshots of the money taken but not refunded or an item to show for it I'm very frustrated right now.
Thema:

My money is still pending after a refund

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