My Minecraft Founders Cape Randomly Dissappeared

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

If you are having problems with Minecraft, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

Hi, Yoda! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues locating your Founders cape.

Unfortunately, this is not something I, or other users on these forums would be able to help you with.

As this is related to in-game features/content, it would be best to contact Minecraft's dedicated support team. They are the best equipped to provide more information on the reason why your cape disappeared, and if possible, help you recover it.

Minecraft Support can be reached at: https://help.minecraft.net/hc/requests/new

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Best regards,
- AJ

Hi TheEpicGod3273! My name is Stephanie and I'm more than happy to help you out!

According to Minecraft's official site: https://bugs.mojang.com/browse/MCPE-103568

"For those still affected by the bug, did you own the Founder's Cape? If you did not own the Founder's Cape and could only use it due to MCPE-84673, then this works as intended. Only players who downloaded the Founder's Cape skin pack during Minecon 2019 should have the option to use the cape.

If you have it already, proceed to the next steps:

-Own the "Founder's Cape" skin pack
-Go to the "Capes" tab in the character creator"

Should you need to contact Minecraft support, I provided you the link below:

https://help.minecraft.net/hc/en-us

Kind regards,
Stephanie

Hi there! This is Virginia O.

I understand that you are experiencing issues with your Founders Cape that was removed from your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check your Minecraft account settings to make sure that it is still listed as an owned cape.

To do this, go to your Minecraft account settings: https://www.minecraft.net/en-us/msaprofile and see if the Founder's cape is still listed under "Capes".

If it's not there, log out and back in to your Microsoft account because this can help refresh the syncing between your Microsoft account and your Minecraft account. After logging in, please check if the cape is there.

Thank you for your cooperation.

Hi 4mlevvy!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're having trouble with your Minecraft founder's cape. One possible reason for this issue is that the founder's cape may have been removed from your account due to a violation of the Minecraft End User License Agreement (EULA). Another possible reason is that there may be a syncing issue between your Microsoft account and your Minecraft account.



To resolve this issue, I recommend that you try the following steps:



1. Check your Minecraft account settings to see if the founder's cape is still listed as one of your owned capes. If it is not, then it may have been removed from your account.



2. If the founders cape is still listed as one of your owned capes, try logging out of your Minecraft account and then logging back in. This may help to refresh the syncing between your Microsoft account and your Minecraft account.



3. If the issue persists, you can contact Minecraft support for further assistance. They may be able to help you recover your founder's cape or provide more information about why it may have been removed from your account.



I hope this helps! Let me know if you have any other questions or concerns.

Greetings,

RodelioP.